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The Philip Payne range of luminaires is designed, manufactured and distributed by Philip Payne, a subsidiary of the FW Thorpe Plc group. FW Thorpe is listed on the London Stock Exchange. See the corporate website at www.fwthorpe.co.uk

Philip Payne has been manufacturing continuously in the UK since 1968.

The Philip Payne product warranty offered to customers covers a period of 6 years, with no get-out clauses concerning the number of burning hours or maintenance requirements, and no convoluted registration process.

This warranty is enhanced by the
following key factors:

FW Thorpe has a robust balance sheet, with net assets in excess of £115m (2021)

More than £52m in cash reserves provide the ability for Philip Payne to support any future warranty liabilities

FW Thorpe has a stable ownership structure, with over 60% of the business owned by founding family members and management

FW Thorpe investment in product research and development is continual – £1.8m invested per annum

Critical components are supplied by market-leading global suppliers

We have a dedicated team of local sales engineers who are able to respond to any customer issues quickly and effectively

made in the UK

Products are manufactured in the UK therefore spares are readily available

As Philip Payne is a listed company, stringent conditions require it to be fully audited by a third party. In recent years this has been PricewaterhouseCoopers LLP (PwC), one of the top four audit and advisory firms globally. Auditors of listed companies follow rigorous international guidelines, ensuring that the financial details such companies publish (such as those above) are accurate and can be relied upon.

Philip Payne must prove that it will be able to pay any claims made according to its warranty conditions during the warranty period. Provision is made in each year’s accounts, effectively putting aside profit from current orders for use in the future if required.

This is a key aspect of being a listed company that other smaller businesses are not required, and maybe not capable, of doing. Philip Payne customers should be reassured that a Philip Payne warranty means something: at Philip Payne, we are capable of meeting our obligations.

Some other companies offer long warranties but do not have the financial assets to withstand a sizeable warranty claim. Philip Payne encourages customers to consider this scenario when purchasing other companies’ products with extended warranty offers.

Mike Allcock

Chairman and Joint Chief Executive
FW Thorpe Plc.

David Taylor

Managing Director
Philip Payne

Group Executive Director
F.W.Thorpe Plc

Our Product Warranty

Our Testing

ALL of our products are extensively tested on our in-house, state of the art, automatic test benches in accordance with the relevant industry standards and beyond.

Testing covers:

Legal Requirements

  • Ground Bond Test
  • Insulation Resistance Test
Philip Payne High Quality Requirements

  • Function Test
  • Power Measurement Test
  • Emergency Test
  • Communication Test

Our Warranty

As a company we are constantly improving our products and our processes. Understanding the needs of our customers, stakeholders and the expectations they have is central to ensuring that Philip Payne prioritises the most critical issues and operates a responsible and sustainable business.

From 01 January 2022 we will provide a 6 year warranty on all our luminaires and luminaires supplied with batteries.

This extended life eliminates a battery change that would normally take place after four years as a preventative measure.

Over a 12-year total life cycle the building owner can save at least one site wide battery change. Saving not only on the cost of the batteries but also on high labour times and waste disposal.

In addition, with the 6-year warranty, we guarantee a reliable and long-lasting emergency lighting installation increasing the overall safety in buildings.

To find out more about our 6-year warranty please contact one of our Sales Managers

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Sustainability

Find out about our commitment to the Environment

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